philbet Privacy Policy

When you register and use the philbet platform, we collect certain personal information that is necessary to operate your account and comply with Philippine gaming regulations. This includes your full legal name, date of birth, residential address, email address, and mobile number as provided during registration. We also collect a copy of a valid government-issued identification document as part of our identity verification process, which is required before withdrawals can be processed. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs. Payment-related information — including transaction amounts, payment method details, and transaction timestamps — is recorded for every deposit and withdrawal processed through your account.

We may also collect information you provide voluntarily when you contact our support team, respond to surveys, or participate in promotions. All data collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance. If you choose not to provide certain required information, we may be unable to open or maintain your account or process specific transactions.

The personal information we collect is used primarily to create and manage your philbet account, verify your identity, process deposits and withdrawals, and ensure that your account activity complies with our Terms and Conditions and applicable Philippine gaming regulations. We use your contact details to send you important account notifications, transaction confirmations, and security alerts — these communications are essential to the operation of your account and cannot be opted out of while your account remains active. Your technical and session data is used to maintain platform security, detect and prevent fraudulent activity, and improve the overall performance and reliability of the platform for all players.

With your consent, we may also use your contact information to send you promotional communications about new games, bonuses, and platform updates. You can withdraw this consent at any time by updating your communication preferences in your account settings. We use aggregated, anonymised data — which cannot identify any individual player — for internal analytics, product development, and reporting purposes. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review.

philbet does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only in the limited circumstances described in this section. We work with trusted third-party service providers — including payment processors, identity verification services, and cloud infrastructure providers — who process data on our behalf under strict contractual obligations that require them to protect your information and use it only for the specific purpose for which it was shared. These providers are carefully selected and are required to maintain security standards consistent with our own.

We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of philbet, our players, or the public. In the event of a business transfer, merger, or acquisition, your personal information may be transferred to the successor entity, and you will be notified of any such change and the privacy terms that will apply going forward. We will never disclose your data to any party outside these defined circumstances without your explicit consent.

We implement a range of technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the philbet platform is encrypted using industry-standard TLS protocols, and sensitive data stored on our servers is protected using encryption at rest. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff who handle personal information are trained in data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — please ensure that your password is strong and unique, that you do not share your login credentials with anyone, and that you log out of your account when using a shared or public device. If you believe your account security has been compromised, please contact our support team immediately as described in the FAQ.

We retain your personal information for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure, in line with anti-money laundering and gaming regulatory requirements. After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

If you request the closure of your account, we will begin the process of removing your personal data from our active systems, subject to the retention obligations described above. Data that is required to be retained for legal or regulatory purposes will be held securely and will not be used for any other purpose during the retention period. If you have questions about how long specific types of data are retained, you can reach our support team through the contact details in the FAQ.

As a player based in the Philippines, you have rights over your personal information under applicable data protection law. You have the right to access the personal data we hold about you, to request corrections to any inaccurate or incomplete information, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You also have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact our support team through the process described in the FAQ page. We will respond to all valid requests within a reasonable timeframe and will ask you to verify your identity before processing any request that involves access to or modification of your personal data. If you are not satisfied with how we have handled your data or responded to a request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

The philbet platform uses cookies and similar tracking technologies to support essential platform functions, remember your session preferences, and help us understand how players navigate and use the site. Essential cookies are required for the platform to function correctly — for example, to keep you logged in during a session — and cannot be disabled without affecting your ability to use the platform. We also use analytics cookies to collect aggregated, anonymised information about how the platform is used, which helps us identify areas for improvement and optimise the player experience.

You can manage your cookie preferences through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of certain features on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more information about the specific cookies used on the platform and how to manage them, please refer to the FAQ.

philbet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players via the email address associated with their account and will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how your personal information is being handled. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how your personal data is handled, the FAQ page is a good starting point. Our support team is also available to assist with any specific queries that are not addressed here. Your trust is important to us, and we are committed to being transparent and responsive on all matters relating to your personal information.